Africa Cosmetics – Terms and Conditions

Welcome to Africa Cosmetics! These Terms and Conditions govern your access to and use of our website and online store. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions.

1. About Us

Africa Cosmetics is a proudly South African online retailer offering premium products in the categories of:

  • Hair Extensions
  • Hair Care & Styling
  • Herbal & Traditional Medicine
  • Skin Care
  • Personal Care
  • Home Care

We are committed to delivering high-quality, affordable beauty and wellness solutions to our customers.

2. Use of the Website

  • All personal information provided must be accurate and up-to-date.
  • You agree not to misuse the website for unlawful purposes.

3. Product Descriptions and Availability

  • We strive to ensure that all products, descriptions, and prices listed are accurate.
  • Product availability may vary and is subject to change without notice.
  • We reserve the right to limit quantities or discontinue any product.

4. Pricing and Payment

  • All prices are listed in [ZAR Currency] and include VAT (where applicable).
  • Payments can be made securely through our accepted payment gateways.
  • Orders are only processed upon receipt of full payment.

5. Shipping and Delivery

  • We offer nationawide delivery
  • Estimated delivery times ranges from 2-7 Working days depending on locations.
  • Africa Cosmetics is not responsible for delays caused by couriers or unforeseen events.

6. Returns and Refunds Policy

At Africa Cosmetics, your satisfaction is important to us. Please read our policy carefully:

6.1 Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • To be eligible, items must be unused, unopened, in their original packaging, and in resaleable condition.
  • Due to hygiene standards, Hair Extensions, Personal Care items, and Herbal/Traditional Medicines are not returnable unless defective or damaged upon arrival.

6.2 Damaged or Defective Items

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery with clear photos.
  • We will arrange for a replacement or refund after reviewing the claim.

6.3 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed via your original method of payment within 7 business days.

6.4 Non-Returnable Items

  • Opened or used products
  • Sale or clearance items
  • Gift cards or promotional items

6.5 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

7. Limitation of Liability

  • Africa Cosmetics is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Always conduct a patch test before using any cosmetic or herbal product. We are not liable for allergic reactions or misuse of products.

8. Intellectual Property

  • All website content, including images, logos, and product descriptions, is the property of Africa Cosmetics and may not be used without permission.

9. Privacy Policy

  • We are committed to protecting your personal information. Please refer to our [Privacy Policy] for more information on how we collect and use data.

10. Amendments

  • Africa Cosmetics reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website.

11. Contact Information

If you have any questions regarding these Terms and Conditions or our Returns & Refund Policy, please contact us at:

Africa Cosmetics
Email: orders@aficacosmetics.co.za
Phone: 014 940 6752
Address: 130 Leyds Street, Rustenburg